Business as usual does not commence once an incident is over and business processes are running normally: the impacts on employees may just be starting. Dr Liz Royle provides some guidance on this difficult area…

Following a potentially traumatic incident in the workplace such as a sudden death, serious accident, violence or ‘near-miss’, the responsibility for identifying those affected, and offering appropriate support, usually falls to line managers and team leaders but just how easy is it for them to recognise where support is needed? When something happens that is distressing, unexpected and shocking, many people will experience a reaction that can be unpleasant, disturbing and potentially overwhelming. However, their internal reaction does not always look the same as what is displayed on the surface.

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Helping employees after an incident: traumatic stress reactions – looking under the surface
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